Shep Hyken is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with customers and employees. His articles have appeared in hundreds of publications, and his previous book, The Cult of the Customer, was a Wall Street Journal bestseller. His wide variety of clients range from smaller companies to such corporate giants as American Airlines, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more. He is also a prolific speaker, well-known for his entertaining, high-energy presentations, and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the professional speaking industry.
What is the amazement revolution? It is the culture that can drive any organization—from one employee to tens of thousands—to focus completely on delivering an amazing customer-service experience
In this sequel to the Wall Street Journal bestselling book The Cult of the Customer, Shep Hyken shares seven powerful strategies that any organization can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately.
Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who’s who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organizations.