FROM THE NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER
What is the amazement revolution? It is the culture that can drive any organization—from one employee to tens of thousands—to focus completely on delivering an amazing customer-service experience
In this sequel to the Wall Street Journal bestselling book The Cult of the Customer, Shep Hyken shares seven powerful strategies that any organization can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately.
Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who’s who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organizations.