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From The Archives: Why Ingram Returns Your Books and Then Orders Them Again

April 18, 2011

Originally posted on March 31, 2009.

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One of the most common questions we hear from authors is "Why does Ingram return my books only to order more the next day?" And it’s true: Ingram, the biggest player in the book wholesaling game, will frequently send books back to a publisher’s doorstep only to turn around an place an order a few days later. Why on earth didn’t they just keep them?

All books that bookstores ship back to Ingram are sent to their Chambersburg, Pennsylvania, warehouse for processing and then are directly returned to publisher or distributor of the title. Unfortunately, Ingram does not restock returned inventory. (You can imagine that tracking, inspecting, and restocking undamged returns would be a time-consuming endeavor for an operation of that size.) At the same time, Ingram has to bring in new stock to cover ongoing demand.

Another scenario that creates returns followed by more orders is a shift in regional demand. Ingram has four warehouses serving the country by region (in Pennsylvania, Oregon, Indiana, and Tennessee). If your cookbook is overstocked in Seattle bookstores, but you just did a great local radio tour in the Chicago area, Ingram’s going send the Seattle books back to you while simultaneously asking you for more to cover the new demand in Chicago—no matter how inefficient that seems.

The best way to minimize returns is to balance supply with demand by trying to maintain supply at a level that will sell in less than three months. So, as we’ve told you before, avoid overstocking and subsequent returns by always communicating your marketing and publicity activities to your publisher or distributor.

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March 16, 2011

In this series we will address one of the biggest questions facing authors today: how will I publish my book? As little as ten or fifteen years ago, this answer would have been simple: get an agent, who will then pitch the book to major publishers on your behalf. Now, with the wide variety of options available, it can be hard to decide what route to take. This is why, one post at a time, we’ll dissect each of the options in an effort to help authors better answer that question.

In our last post, we talked about how traditional publishers work. Today we will discuss the burgeoning business of self-publishing. Self-publishing (not to be confused with vanity publishing, which we’ll discuss next time) is basically the process of contracting with a variety of professionals to create a book. That might include editors, graphic designers, book compositors, printers, and distributors. So, for example, if you have a complete manuscript, you’ll have to find and pay an editor to work on the content; then a compositor to do the interior layout; then a cover designer to create the cover, back cover, spine, and flaps; and so on. You can also hire book shepherds or packagers, who have a stable of contractors and who will coordinate the work on your book.

Sounds like a lot of work, doesn’t it? Well, there are some good reasons to do it yourself, and we’ll share some of the downsides as well.

Pros:

Ownership. Since you created the book, you own the publication rights to all versions of the book (ebooks, foreign editions, film adaptations, etc.)—unless you sell them to a traditional publisher. Retaining your rights is especially useful if your brand or business is tied to the book and if you’ll want to incorporate parts of the content from the book into your website, seminars, materials, and the like. When you self-publish, you pay the upfront cost, but you also keep a much larger percentage of the profits (to the tune of 35 to 45 percent of the retail price versus 2 to 10 percent with traditional publishers).

Creative control. Since you’re calling the shots, you get to decide exactly how you want your book to look. You have final say on everything—from how the editor approaches the content, to what colors the designer uses in the cover, to the printing specifications and technology.

Speed to market. Having control of the project also gives you the ability to get your content to the market faster than a traditional publisher would be able to. If you have something timely you want out in six to twelve months rather than two or three years, self-publishing is the way to go.

Cons:

Quality. Even when working with purported “experts” you should always be wary of the experience an editor or designer brings to your project. There are plenty of contractors out there with little experience creating a commercially viable book, and it can be a hard pill to swallow if you get stuck paying for low-quality work. Additionally, a self-published book can lack the unity of having one team working on it, as well as the polish a seasoned publisher can provide. Even if you’re working with highly skilled professionals, unless they are receiving the kind of feedback from national retail buyers that major publishers are getting, they will never have the same insight and therefore won’t be able to provide the same level of quality. Many self-published books unfortunately possess a few major missteps that keep them off the shelves of major retailer.

Distribution. Since anyone can self-publish a book, there is no guarantee of quality and self-published books are often viewed poorly by the media and retailers. And because self-publishers generally do not receive feedback from retail, they lack the ability to adapt to the market the same way publishers can. Since retailers can be squeamish about self-published books, getting into retail channels, even with the help of a distributor, can be difficult.

Distinction. For the reasons we’ve discussed (quality control, lack of retail feedback) self-published books can sometimes carry a stigma. Since they generally lack solid retail distribution, their sales histories are usually weak, which makes them a riskier bet for retail buyers. For buyers, it’s a question of choosing something untested with no track record (a self-published book) over a product that has a record of excellence (a traditionally published book).

So what now? There is a wide variety of resources and articles out there for self-publishers (like this one from Nathan Bransford on self-published millionaires). Here are a few websites and books to check out:

  • Dan Poynter’s website on publishing, complete with everything from writing and editing advice to information on how to typeset your book and find a printer. Poynter also has quite a few books out on self-publishing.
  • John Kremer’s site focuses on book marketing and also offers all kinds of resources for self-publishers.
  • Self-Publishing for Dummies by Jason Rich: This book is a simple introduction to the business of self-publishing, complete with the traditional For Dummies graphics.
  • The Complete Guide to Self-Publishing by Tom and Marilyn Ross: This book surveys the entire process from writing to printing to promoting.

If your goals as an author are aligned with the pros above and the cons are something you can stomach, it’s probably a good idea to dig a little deeper into self-publishing as an option for your book. Once you’ve done your research, the next step is identifying vendors. The resources above should point you in the right direction and help you find qualified professionals who can provide the services you need to create your book.

Top 5 Marketing Mistakes Authors Make

March 2, 2011

Writers are an enthusiastic and passionate bunch, but when it comes to marketing, we see more confused faces, blank stares, and resistance than in any other industry. It's easy to be idealistic about writing a book, but when it comes down to it, publishing is a business, and authors who want to sell books need to be on top of marketing. To offer some guidance on the topic, here are the top five mistakes we see authors make in their marketing efforts.

#1 Not Doing Any Marketing at All

The worst thing you can do as an author is nothing. Publishers and bookstores alike are concerned about bottom lines and profit margins. They won’t risk their money on a title with no marketing support. Even if you do manage to get it into bookstores, if you don’t drive people in to buy your book, you may be stuck with hundreds of returns as the books that never sell make their way back to the warehouse (leaving you looking like a dud not worth publishing again). In many cases, you have roughly three months from the date of publication to prove the strength of your title. If it doesn’t move, you can say goodbye bookstore and hello backlist.

#2 Waiting Until They’re Published

Everyone wants a bestseller. Did you know that bestseller status is based on velocity of sales and not on the total amount of sales? That velocity is built largely on preorders from retail stores? Retail stores start making their purchase decisions as many as six months before the date of publication, which means you have to prove you have the followers before you even have a book. You need to start building your author platform now. It takes three months to get traction, six months to see results, and a good year to build up a decent platform. Don’t wait.

#3 Expecting the Publisher to Do It All for Them

Again, publishing is a business. If you go out and start a business, you don't expect the bank who fronts the loan to do marketing for you. Publishers take on titles based on the assumption that you will actively sell your book, and they are expecting you to deliver. Even though this can be frustrating, it’s your career hanging in the balance if the book doesn't sell.

#4 Automating Everything

Too many people—not just authors—think that marketing is automated content. It’s not. I’m all for re-purposing content and streamlining processes, but a constant stream of one-way ads and promotional posts is a cop-out. Today’s market demands engagement. They want direct access to the real you in real time. Don’t set your marketing on cruise control.

#5 Not Making It Professional

Last but not least, too many authors plop a DIY website with no content and a few weak profiles on the Internet and attend one writer’s conference and call that being a professional author. You have to dress for success, and your marketing materials have to be up to snuff. You need to invest in professional websites, vibrant materials, and a professional appearance so you always make a great first impression. Any author with the intention of getting into Barnes & Noble should expect to spend at least $5,000 to $10,000 on marketing.

If you are an aspiring author, I implore you to take heed and put some thought and money into your marketing. To succeed in retail, you need great marketing in addition to a great book. Don’t leave it up to chance!

Shennandoah Diaz is president of Brass Knuckles Media, an uncensored PR & Marketing firm catering to creatives and the avant garde. Passionate about education, Diaz empowers creatives by sharing articles and teaching workshops on marketing, social media, and publishing. Learn more at www.brassknucklesmedia.com or at www.shennandoahdiaz.com.

Tips to Jumpstart Your Book in 2011

January 4, 2011

It’s that time of year. Time to sign up for gym memberships, to clean out cluttered spaces, and to make grandiose lists of things to-do in the New Year. All joking aside, if you want to make a real go at becoming a published author in 2011 there are a few commitments you need to make.

1. Commit to Read More

If you want to become a published author you need to know what’s selling in your genre. You should be reading the bestsellers plus the others to see what’s getting published and what’s standing out. In addition to reading in your genre you should be reading about the craft of writing and the business of publishing. The more you know the better your chances are of getting published (and not getting screwed).

2. Commit to Learning

No matter how good you are you could always be better. Take a class online or at your local writer’s group. Watch webinars, read, and attend workshops. Set aside at least 30 minutes every day to learn and improve your skill.

3. Commit to Making Friends

Writing is a lonely pursuit. Don’t work in a vacuum. Make friends with other writers and passionate readers. There is so much you can learn from them and the support they give you can help you weather the rejections and bouts of writer’s depression.

4. Commit to Marketing

Publishing is highly competitive. Everything you can do to raise your name above the crowd and get noticed will help you get a book deal and,  once the book is published, make sales. Figure out your “brand,” get involved on social media, and start networking with your readers.

5. Commit to Writing

You need to commit to writing and submitting your work several times a week. Build a solid writing practice, line out a schedule you can stick to, and hold yourself accountable. You can’t publish a book without a finished manuscript. You have to put in the work.

6. Commit to Passion

You should write because you love it. Yes its work and yes sometimes its hard, but you have to fuel your passion and drive your creativity to its limits if you want to succeed. Any gains you make mean nothing if you aren’t passionate about what you do.

Shennandoah Diaz is the President of Brass Knuckles Media, an uncensored PR & Marketing firm catering to creatives and the avant garde. Passionate about education, Diaz empowers creatives by sharing articles and teaching workshops on marketing, social media, and publishing. Learn more at www.brassknucklesmedia.com or at www.shennandoahdiaz.com.

Guest Post: New Year's Resolutions for Your Brand--10 Things to Try in 2011

December 29, 2010

When it comes to building a brand as an author, there is one asset that can’t be measured in dollars: brand equity. The power that comes from building a personal brand that dovetails seamlessly with the book releases can turn perception into profits. While there is no single secret to success when it comes to building a brand as an author, here are ten New Year’s resolutions that you can make in 2011 to strengthen your own personal brand:

1. BE COURAGEOUS, OFTEN

Take bold steps to stand out from the crowd. Reflect on 2010 and look at what you did well, and what you could have been different. Take courageous steps to help your brand stand out in 2011.

2. REVISIT AND REFINE YOUR PURPOSE

Take the time to look back at your mission and vision and ask if you were living it in 2010. Look for places to bring it to life with your team and explore whether you need to refine it. Remember: the words aren't set in stone. If they're not resonating, rewrite and revise!

3. SHUT UP AND LISTEN

There's a lot to learn if you just take the time to listen. Make sure you ask your team for feedback, ideas and suggestions. Listen to your consumers and pay attention to research. Listen to what they have to say and act on what you've heard. Honest, unfiltered feedback is fuel for change.

4. FIND AN ENEMY

An enemy gives you and your team something to push against–something to challenge. An enemy inspires passion!  This year, define a clear enemy and rally your team. It could be a competitor, a trend or an element of your internal culture. No matter what it is, create a plan to beat it, share the mission with your team and go forth!

5. STRETCH AND SET SOME BIG GOALS

Set at least one wild and audacious goal for 2011–something you've never tried before. Outline the goal, share it with your team and challenge them to play their part in achieving it. Just don't forget to celebrate the small victories and successes on the journey.

6. BUILD A PASSIONATE AND ENGAGED TEAM

Your most valuable resource is your people. This year, weed out those who don't contribute and aren't engaged. Replace them with active, passionate and energized people who will make a true difference to the rest of your team and your brand.

7. INJECT FUN INTO THE EVERYDAY

One of the best motivators for your team is a great work environment. This year, start doing small things that make your employees happy. A monthly massage for a those who have put in extra hours or a weekly pot-luck for the team. Small gestures or events can make a big difference. And the benefits won't just stop with your team - they will show through everything that your brand does. Happy people equals happy brand.

8. PLAN FOR LEARNING

This year, make a commitment and ensure your company is continually learning and is inspired by the word at large. Create a program that allows your team to take classes. Host a "learning lunch" monthly with guest speakers. Injecting new thinking into your organization will energize your team and, ultimately, benefit your brand.

9. MAKE FRIENDS WITH OTHER BRANDS

Partner brands can be your best ally–whether they're in your space or not. This year, chart a "circle of love," identifying brands with similar values that you'd like to partner with in 2011. Set one member of your team with a potential relationship and have them explore how to collaborate. You'll be surprised by the results, even just the initial conversations you'll have about your own brand.

10. SAY THANK YOU AND SHOW THAT YOU REALLY MEAN IT

And, lastly, do what your mother told you! Thanking people goes a long way to creating valued and appreciated fans–internally and externally. This year, find new ways to show you appreciate your team, your customers and your partners, in ways that truly make a difference in their lives. You'll be surprised and delighted by the results.

Shawn Parr is the CEO of Bulldog Drummond, a design and innovation consultancy headquartered in San Diego whose clients include Starbucks, Pepsi, Jack in the Box, Adidas, MTV, Nestle, Pinkberry, Virgin, Disney, Nike and American Eagle Outfitters.

Writer’s Digest magazine’s “101 Best Websites for Writers”

December 27, 2010

BBBB Readers Cast Your Vote for Us!

With the seemingly limitless options in publishing today, getting some good advice or an expert opinion is more important to your success than ever. Whether it’s peer reviews of your writing, marketing tips or information about how to publish your book—there is a wide variety of excellent online resources for writers, authors, and small publishers.

Writer’s Digest provides a great service by compiling and releasing an annual list of the 101 best websites for writers--you can see last year’s list here. At the Big Bad Book Blog, our aim is to provide authors with educational resources that make sorting out the publishing world a little easier, so if you have enjoyed our site this year, we would love it if you would vote for us!

To vote for us to be included on the list:

  • Just send an e-mail to: writersdig@fwpubs.com with “101 Best Websites” in the subject line
  • In the body of the e-mail list our blog, www.bigbadbookblog.com and feel free to include any information about why you’re voting for us, although this is not required
  • Deadline is January 1, 2011

Thank you and we appreciate your support!

Build Your Platform by Guest Blogging

September 2, 2010

We’ve written a great deal about building your platform and especially about the benefits of blogging and writing articles to demonstrate your expertise to your audience. Still, you’re always looking for more ways to drive traffic back to your online presence, and ultimately to the bookstore to buy your book.  Another excellent way to achieve this is by serving as a guest blogger.

A guest blogger is someone who does a single post for another individual or group’s blog. This can be a one-time deal or a recurring column, but either case allows you to tap into someone else’s audience. There are many great blogs out there for you to choose from. You can locate blogs related to your platform in a number of ways:

  1. Go to the top magazines or associations in your topic. Chances are the editors of the magazine or leaders of the association have at least one blog (sometimes they have several—each one for a different beat).
  2. Ask for referrals. Find out from your network what other blogs your audience is following.
  3. Check out the competition. Other authors and experts in your field already have a line in with your audience. Grease the wheels by offering to swap guest posts.
  4. Look at the blogroll of your favorite sites. Most times bloggers feature the blogs they follow on their tool bar. This is a great (and fast) way to locate additional blogs. You can use sites like Technorati (link) and Alexa (link) to evaluate which blogs have the most traffic so you can develop your strategy and start by focusing your time on the blogs with the largest audiences.

Once you’ve identified blogs related to your topic, you will want to craft a pitch. Before you contact the blogger, check to see if they have posted writer’s guidelines. If so, follow them to the letter. If not, send them a short pitch that includes a specific idea for a post topic and identifies exactly why that post would be of interest to their audience. Close with a short paragraph about your qualifications. Here’s an example of a typical pitch letter:

Dear blogger,

The world of publishing is changing fast. Many of your readers are trying to navigate this evolving landscape, but it can be overwhelming. I propose a post that looks at the pros and cons of each book publishing option available to authors, complete with a short checklist readers can use to identify which route is best for them.

I work at an independent publisher and write articles and white papers related to publishing. You can view samples of my work at www.bigbadbookblog.com.

Thank you for your time and consideration. I look forward to your response.

Sincerely,

Author

There are a few other things to consider when pitching a guest blog post:

  1. Research the outlet beforehand to make sure it’s appropriate. Bloggers don’t want to get pitched by writers who are outside of their subject area and who don’t have anything to offer their readers.
  2. Read some of the posts and make sure that you are providing something unique. If they’ve already done a post on the subject, craft a new angle or choose a different topic.
  3. Be considerate of the blogger’s brand. They are building their platform and readership too. Don’t try to hone in on their turf.
  4. Keep the self-promotion out of your post. Often you are allowed a short bio and a link back to your website or blog, so focus on creating value and leave the promotion out.

Above all, don’t be afraid to ask. Most bloggers work hard to fill their editorial calendar and are happy to have someone fill in (as long as the topic is relevant). Also, don’t be afraid to consider having someone guest post on your blog as well. They will bring their readers with them and will often add you to their own blogroll. In the realm of social media and blogging, paying it forward really does pay off.

Publishing, Avant-Garde: Blogs & Online Journals

December 31, 2009

publishingavantgardePublishing, Avant-Garde continues with topic number two: BLOGS & ONLINE JOURNALS.

Assuming that you read any manner of blog or online journal—including this one—then you are more likely than not familiar with the concept. However, for the less initiated, we’ll turn to the trustworthy Wikipedia for a complete definition:

A blog (a contraction of the term "web log") is a type of website, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video.

Many blogs provide commentary or news on a particular subject; others function as more personal online diaries. A typical blog combines text, images, and links to other blogs, Web pages, and other media related to its topic. The ability for readers to leave comments in an interactive format is an important part of many blogs.

Popular hosts and providers of blogs and online journals include Blogger, WordPress, Typepad, LiveJournal, Movable Type and Blogware. Some are free, some paid, and each offers a different mixture of features, applications, widgets and communities. It’s a matter of preference that determines which provider you use.

The reason I want to spotlight blogs and online journals for writers is their twofold function: a place from which to build a platform as a writer, and a place in which to showcase your work.

As to platform—it has become expected, if not an unwritten rule, that a writer should continuously develop a web presence. This is an extremely important aspect of platform-building, especially as more and more people every year begin to rely upon the Internet as a source of information for all things, including entertainment. Which means books. Which means you.

You can find some great information about the basics of blogging (and specifically author blogging) here:

The focus of this article is the ‘showcasing your work’ aspect. This is as equally applicable to established authors as it is to beginners. What it means is that people can visit your blog and get a taste of your writing style, tone, background, genre. Essentially, they can get a feel for you.

I’ve visited author blogs that have posted writing across the gamut: excerpts of published novels, segments from drafts of unpublished ones, research for nonfiction works, character descriptions, story outlines, book trailers, audiobook links, e-books, and more. This is in addition to observations about writing, art, culture, the business of publishing, and posts on everyday life. In essence, blogs act as public journals of the creative process of writing.

A few examples of author blogs:

You can find more comprehensive lists at Technorati, Author Blogs (under construction as of December 2009), The Internet Writing Journal and The YA Book Blog Directory.

You may be wondering: Does ‘showcasing your work’ on a blog or journal mean that it is considered published?

The general consensus is that for legal purposes, publishing excerpts of your work online is not considered publishing in the traditional sense. While I would not recommend posting the entirety of your unpublished work on your blog (in the event that you do plan on submitting your work to publishers), there are other options for those who are considering a strictly self-publishing route—this includes downloadable or e-book content hosted on your blog. For published authors, it is best to check your publisher’s contract with you before posting to your heart’s content, but small segments to interest potential readers seems to be acceptable pretty much across the spectrum.

Having writing samples posted on your blog in addition to regular ‘blogging’ (the commentary, opinions, links and etc. mentioned above) also allows potential publishers and agents to peruse more examples of your work then you may have sent with a query letter, and lets them know that you are working hard on your platform. In this sense, it is crucial that your blog is active. This does not mean writing a research paper daily. You can segment pieces of your writing and set them to auto-update, or write several posts in advance and then spread them out over the course of a few days or weeks. Once you’ve explored a few approaches, you’ll find a natural rhythm—whether it’s short updates daily or longer pieces once or twice a week. The more you post, the more interesting the posts are, and the more you share, the more followers (and hopefully fans and readers) you will gain. And why say no to any extra chance to refine your writing skills?

In essence, blogs are an invaluable enhancement to your credentials—a portfolio that demonstrates your talents like any other artist, including those in visual and media arts. It’s a resume, a curriculum vitae both artistic and practical. It can be as intimate or business-like as you please. You can share as much or little as you want. The blog is the gift of the contemporary author, so use it to the best of your advantage.

The Huffington Post on How Not to Pitch Your Book to a Blog

October 8, 2009

1055089_no_spamThis week Jonathan Fields of the Huffington Post posted an e-mail exchange he had with a publicist from a major house who was pitching a new self-help book. The publicist not only sent the same cookie-cutter release twice, but then engaged in an argument with Fields—the person he wants to be on his side—about why his outdated methods work for everyone else. Fields uses this almost unbelievable exchange as the starting point for an insightful commentary on book publicity as it should be today. You may have heard the basics of how publicity has changed already (broadcasting to old media doesn't work anymore, social media requires joining the conversation, etc), but the post is a graphic demonstration of what we hear all the time.

Fields, who wrote and promoted his own book, Career Renegade, also points out a truth that held for both himself and 4-Hour Workweek author Timothy Ferriss: mentions on top-notch blogs and other social media can do a lot more for book sales than advertising in national newspapers and magazines or even appearing on national television.

As further evidence of the power of conversation, some great points are made in the comments section of Fields's post, so check that out as well. HuffPost blogger Lisa Earle McLeod chimes in with a piece of wisdom we've given you already: it's critical for authors to understand how media and publicity work today. Depending on your publisher and/or publicist to do it all for you is a sure formula for weak sales.

Book Blogger Appreciation Week!

September 18, 2009

This week from September 14 - 18 marks the second year of Book Blogger Appreciation Week, an initiative started by passionate reader and twentysomething blogger Amy Riley, proprietor of the blog My Friend Amy. BBAW is a week devoted to the appreciation of bloggers of all things books, from reviewers to cultural commentators to writers to those blessed with loquacious or taciturn writing style. The winners are chosen by a group of panelists who represent a spectrum of bloggers, readers, and authors.

I have closely followed the awards as they have been announced, and am extremely excited to have discovered a wealth of new blogs devoted to my favorite pastime. Whether a winner or shortlisted, these blogs and sites represent the best of the best in the online publishing world.

If you are an author looking to start or improve your blog, or an enthusiastic reader of books who wants to share your thoughts, or a member of the publishing industry wanting to represent yourself or your company digitally, explore the blogs who were nominated for inspiration and ideas.

To see the complete shortlist for the 2009 BBAW Awards, visit http://bookbloggerappreciationweek.com/index.php/awards/comments/the_2009_bbaw_awards_shortlists/

Wondering about the past blogs who were given awards? For a taste of the variety of blogs that captured attention last year (and in many cases continue to do so this year), look below for the list of last year’s winners by category:

Be sure to check out the big bad book blog's blogroll in the next week or so—we'll be adding new blogs to our list of favorites and recommendations!

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