Author: Studer, Quint
ISBN: 0974998605
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A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. Author Quint Studer, CEO of Studer Group, draws on his vast experience coaching hundreds of healthcare organizations nationwide with stories, examples, and simple tools that drive world-class organizations. Based on Studer Group's Nine Principles SM, Studer's tools show how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey lies a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in employees, they build momentum at an ever-increasing rate and achieve world-class results.
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