• May 15, 2012
  • Social Science
  • USD $25.95
  • Format: Hardback
  • ISBN-13: 9781608322992
  • Trim: 6in × 9in

This Land of Strangers

The Relationship Crisis That Imperils Home, Work, Politics, and Faith

Robert E. Hall
It is the crisis that everyone feels but that has gone unnamed. We see the pieces: families disintegrating; communities in chaos; businesses losing the trust of customers and employees; political and religious discourse that sows dysfunction and divide. Yet until now, no one has connected the dots that reveal the larger narrative. Our broken relationships have a death grip on economic, political, and social advancements that capitalism, democracy, social programs, and tax policy have been unable to break.  Cumulatively this crisis feeds an emerging caste system: Individuals and organizations that possess superior relationships have, while those with deteriorating relationships are destined to have not.  In This Land of Strangers, Robert Hall lays the crisis bare, and you will be shocked at the magnitude of destruction he reveals.

Hall’s best-selling business book, The Streetcorner Strategy for Winning Local Markets, helped spawn the customer relationship management movement.  Now, with deep passion and insight borne from three decades of study, he widens the lens to look at the breadth of our relational decline and the societal trends that got us here. Focusing on four key domains—home, work, politics, and faith—he presents wide-ranging research that explores the unraveling of our life-giving relationships and the attendant costs.  He debunks the assumption that we can build better lives and a stronger society on crumbling relationships.

With engaging narrative style and stories, Hall looks at modern life through the prism of relationships. He challenges readers to embrace three aims that will reverse the forces that gave birth to today’s land of strangers to usher in a new era—the Age of Relationship.
Robert Hall is a noted author, consultant, and speaker on relationships. As cofounder and CEO of a 200-person relationship management firm with offices in the U.S., Canada, Latin America, U.K., South Africa, and Australia, he consulted for 20-plus years with major corporations on customer and employee relationships. Ernst and Young named him a finalist for Entrepreneur of the Year in the Southwest. His first book, The Streetcorner Strategy for Winning Local Markets, is a business bestseller that helped inspire the customer relationship management movement. For the past decade, Hall has mentored inner-city homeless families and helped pioneer a relationship-centric model for addressing homelessness. He has authored 100-plus published columns, articles, and research papers on the topic of relationships.